Shipping policy

Shipping & Returns Policy

At Wild Ridge Tallow, we take our customers’ safety and satisfaction seriously. To ensure the highest quality and hygiene standards, we have implemented the following shipping and return policies.

Shipping Information

  • Free shipping is available on orders over $59.99.
  • Standard and free shipping orders typically arrive within 5 - 7 business days, though delivery times may vary.
  • If you experience any significant delays, please contact us at wildridgetallow@gmail.com.

Return Policy

We accept returns on sealed, unopened products only to ensure the safety and integrity of our skincare items.

  • You have 15 days after receiving your item to request a return.
  • All returns must be authorized before being sent back. If a return is sent without authorization, it will not be accepted or refunded.
  • To be eligible for a return, the item must be in its original, unopened packaging, unused, and with proof of purchase.
  • To request a return, please email us at wildridgetallow@gmail.com for approval and return instructions.

Damaged or Incorrect Items

We carefully inspect all orders before shipping, but if your item arrives damaged, defective, or incorrect, please contact us immediately at wildridgetallow@gmail.com so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns on:

  • Opened or used products
  • Sale items or gift cards
  • Custom or personalized orders
  • Hazardous materials, flammable liquids, or gases

If you have concerns about a specific product, please reach out before making a purchase.

Exchanges

If you need a different item, the fastest way is to place a new order and request a return for the original (if eligible).

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.
  • If approved, refunds will be issued to your original payment method within 10 business days.
  • If you have not received your refund after 15 business days, please contact us at wildridgetallow@gmail.com.

We appreciate your understanding and cooperation with these policies, as they help us maintain the highest safety and quality standards for our products. If you have any questions, don't hesitate to reach out!